Guide to Personal Information Processing

The personal information processing on the Imperial Hotel Home Page shall be made pursuant to the “Guide to personal information processing,” In addition, since certain information, including personal information, regarding each user of MY IMPERIAL (hereinafter referred to as “User”) is required to be provided for registration, Imperial Hotel, Ltd. (hereinafter referred to as “We”) establishes the following policies, as well as, “MY IMPERIAL Service Rules,” in order to ensure the appropriate processing and handling of such personal information. Please read and accept these policies.

I. Registration of User Information
Each User of MY IMPERIAL is required to register certain information, which includes some personal information. We will manage the information provided for registration (hereinafter referred to as “Registered Information”) in strict confidence, in accordance with the processing policies provided in the “Guide to personal information processing” and additional policies provided herein below.
II. Use of Registered Information
Registered Information can be used only for the purpose of providing the services of MY IMPERIAL, provided we can utilize the User’s Registered Information and his/her browsing history on our web site, for the purpose of selecting and distributing products and service information, which may be of interest to the User.
III. Access, Modification and Deletion of Registered Information
If any part of the Registered Information becomes incorrect or needs to be edited for any other reason, please notify us as soon as possible. The User may change his/her registered information through the User’s personal account on MY IMPERIAL. In addition, if a User has any questions regarding the Registered Information, please contact:
Responsible Officer of the Home Page
Imperial Hotel, Ltd.
TOKYO 100-8558
Inquiry Form:

IV. Deletion of Registered Information by Imperial Hotel
If User cannot receive e-mails from us because (i) there are delays in the User making any necessary change to the Registered Information, or (ii) the User provides incorrect information for registration, we may delete the appropriate portions of the Registered Information. If any change to the Registered Information needs to be made, please contact us as soon as possible via the method set forth above.
V. Contact Details
For inquiries regarding personal information processing on MY IMPERIAL, please contact:
Responsible Officer of the Home Page
Imperial Hotel, Ltd.
TOKYO 100-8558
Inquiry Form:

April 1, 2020
Imperial Hotel, Ltd.

Social Media Policy
Imperial Hotel, Ltd. (hereinafter referred to as the "Hotel") hereby establishes the following policy upon the establishment and utilization, whether permanent or temporary, of the Hotel's official account (hereinafter referred to as the "Official Account") for social media (meaning media where any user is free to transmit and display information via the Internet, with typical examples of social media being Facebook, Twitter, and YouTube) .
In addition, the provisions of this policy shall be applicable to all users of the Hotel's Official Account and any incidental services thereto (hereinafter referred to as the "Users") :

Ⅰ. Management Policy
The Hotel understands that any information transmitted through social media is published to the general public, and that any information once having been transmitted cannot be completely deleted, and the Hotel shall carefully consider each instance where it is to transmit any such information.
The Hotel shall endeavor to adopt an attentive attitude to remarks that are transmitted by Users, and shall act appropriately to each situation presented.
Employees of the Hotel (including executives, staff under an employment relationship, and temporary workers) shall abide by the various laws and the Hotel's privacy policies that are applicable alongside this policy,Guide to personal information processing, as well as any internal rules with respect to the utilization of social media.
The Hotel, as a general rule, shall not reply to any informational content transmitted by Users through social media except where the Hotel, upon evaluation of the contents of any such transmission, deems it necessary, at which point the Company shall issue a reply on the Official Account or by directly contacting the relevant User (s) .
Ⅱ. Purpose in Utilizing Social Media
The Hotel's purpose in utilizing social media is to share information with customers and to increlase the Hotel's business activities by transmitting information related to any sales promotions conducted by the Hotel, along with any information concerning other related activities of the Hotel.

Ⅲ. Contents of Transmissions from the Hotel
Any contents transmitted by the Hotel on the Official Account shall be limited to general information pertaining to sales promotions and any information related to any such promotion, such as information pertaining to any products, services, events, and promotions relating to the Hotel, Hotel history, as well as any information concerning regional and seasonal events as relevant to the Hotel. Formal announcements, such as company information and financial information, shall be displayed on the Hotel's home page or other similar medium.

Ⅳ. Materials Prohibited From Being Transmitted by the Company or Users
Neither the Hotel nor the Users shall transmit on the Official Account any information or content described below, and the Hotel shall actively delete, at its sole discretion, any information or contents promulgated by any User that falls into any of the below categories.

Any content that infringes upon the human rights or privacy rights of any User or employees of the Hotel.
Any content that infringes upon the rights and property of, or that slander or libel, the Hotel, any User, or any third party.
Any other content that the Hotel deems, at its sole discretion, to be unsuitable for publication.
Ⅳ. Disclaimer
The Hotel may discontinue or suspend operations or may change information on the Official Account without any notice.
The Hotel shall have no responsibility for any damage that occurs from utilizing the Official Account or from not being able to utilize the Official Account, nor shall the Hotel be responsible for any damage that occurs from the discontinuance, suspension of operations, or change of information on the Official Account, regardless of the reason.
Ⅵ. Jurisdiction
Any dispute arising with respect to the utilization of social media shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Ⅶ. The Official Social Media and the Official Account of the Hotel
Facebook :

Ⅷ. Contact Details
Contact details regarding the Hotel's utilization of social media and its Official Account:

Responsible Officer of the homepage
Imperial Hotel, Ltd.
TOKYO 100-8558

Inquiry Form:

Tel:  0742-20-1233

Fax: 0742-20-1255

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